December 12 2025
What is access?
It means you can get into the doctor’s office and onto the exam table and scale, and you can get the tests you need, like X-rays or mammograms.
Who needs access?
You might need it if you use a wheelchair, a scooter, a walker, a cane, or crutches, or if you have problems getting around, walking, balancing, or climbing stairs.
How do I ask for access?
When you make an appointment, ask for what you need.
I was sent to a specialist, but I cannot get into her or his office. What can I do?
Your health plan must find a doctor with an office you can access. Call your plan and ask for what you need.
Do I have the right to access?
Yes. If you have a disability, California health laws protect your rights. The federal Americans with Disabilities Act along with other California laws protect your rights.
What access do I need?
Each person has different needs. Document what your access needs are. Then, ask your health plan, doctors, and pharmacy to keep a copy of this list of requested reasonable accommodations in your medical records. Before your appointment, you can also talk to the doctor’s office about the things you need. Please call us at 800.698.1280 to discuss how we can help.
