To schedule an appointment, call or text the Ventura Orthopedics location nearest you.
A “No-show” is considered not arriving to your scheduled office appointment and neglecting to contact the office to reschedule or cancel.
A “Late cancellation” is cancelling or requesting to reschedule an appointment less than 24 hours before your scheduled appointment time.
We recognize that some appointments cannot be kept due to unforeseen circumstances. However, we ask for 24-hour notice so that the time can be re-booked for another client. You may reschedule an office appointment by calling 800-698-1280.
Our policy is to charge $50 for an appointment that is missed without the courtesy of a call, and $50 for appointments that are canceled with less than 24 hours’ notice.
Please bring a valid ID, your current insurance card, and any previous imaging (X-ray, CT, MRI) on a CD along with the reports.
If a specific provider referred you as part of an HMO plan, please bring the referral.
You’re also encouraged to bring any past medical records that may help us better understand and treat your condition.
Yes, we are currently accepting new patients! We look forward to providing you with quality orthopedic care.
We accept most commercial insurances and some HMO plans. Please see our Insurances page for a full list. Accepted insurance plans vary from group to group and provider to provider, so if you have any concerns, you it is best to call and ask the number on the back of your insurance card.
For more information on the surgical process, please see the Surgery Steps on our Surgery page.
No, we no longer offer Telehealth appointments. To ensure a thorough evaluation, your first visit and establishment of care needs to be in person. Given the hands-on nature of orthopedic care, we always prefer to see our patients in person whenever possible.
Yes, we accept Workers’ Compensation and Personal Injury (Legal) claims. We have a dedicated Workers’ Compensation coordinator to assist you throughout the process. We do require prior authorization and a referral to see Workers’ Compensation patients.
The FastTrack program is a collaborative initiative between Ventura Orthopedics and our local First Responders and City Services. The FastTrack program ensures that those who sustain an orthopedic injury while serving our community can be seen and treated that same-day. For more information about the FastTrack program, see our FastTrack page.
Yes. Your first visit with any doctor in our group will involve the most paperwork, but we’ll still have brief check-in forms at follow-up appointments. These help us stay up to date on your current symptoms and provide you with the best possible care.
You can request a prescription refill through the Patient Portal or by calling or texting our office.
It depends on your prescription and how long it’s been since your last visit. If you’re unsure whether a refill requires a doctor’s appointment, please call our office for guidance.
We will process your refill request within 1 business day.
Paying your bill is fast and easy! Click the chatbot icon in the bottom right corner and select “$ Pay Your Bill” to get started.
You can also pay via our Patient Portal, by calling 805.641.6432, or by mailing a check to our billing department.
For billing questions, please contact our billing department by phone at 805.641.6432.
Please call our billing department at 805.641.6432 to request an itemized statement.
If your insurance plan requires a co-payment, you’ll need to pay it at each visit—unless you’ve already reached your out-of-pocket maximum for the year. For questions about your specific benefits or co-payment details, check your insurance member card and call the number listed on the back.
DME stands for Durable Medical Equipment.
It refers to medical devices and supplies that are:
Prescribed by a doctor for regular or long-term use,
Reusable
Intended for medical purposes to help with daily living or recovery.
Examples include crutches, walkers, braces, slings, wheelchairs, and orthopedic boots.
Yes, insurance will cover DME as long as it is prescribed by a physician.
It is important to keep your cast dry and secure. We recommend the following:
If your part of your cast gets slightly damp, pat it dry with a towel. If it is a fiberglass cast, you can dry it with a blow dryer on cool.
If your cast gets wet, call your healthcare provider’s office.
Ventura Orthopedics distributes boots, slings, braces, crutches, and walkers directly at the time of your appointment.
Ventura Orthopedics is happy to provide Durable Medical Equipment (DME) when needed – please call your local office to inquire about purchasing DME. You’re also welcome to purchase DME from another vendor. To have external DME covered by insurance, you’ll need a copy of your provider’s DME prescription and your office note. Wherever you choose to buy your DME, we’re here to support you throughout the process.
Once you’re finished using your Durable Medical Equipment (DME), you can keep it in case you need it again in the future or dispose of it as you see fit. Due to current regulations, we are unfortunately unable to accept DME for recycling or reuse.
We’re happy to help! Call or text any of our clinic locations.
Main: 805.641.6415
Billing: 805.641.6432
Fax: 805.641.6424
Main: 805.988.9366
Billing: 805.641.6432
Fax: 805.483.3747
Main: 805.585.5166
Billing: 805.641.6432
Fax: 805.383.1786
Main: 805.379.4574
Billing: 805.641.6432
Fax: 805.379.4324
Main: 805.527.1404
Billing: 805.641.6432
Fax: 805.527.5246
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Phone – 1.800.698.12800
Phone – 805.520.2663
